Terms of Service

1. Service Operator

The PCN-Beater service is operated by the site owners ("The Operator").

Contact email: support@pcnbeater.co.uk

2. Scope of Service

We provide an automated software platform that helps users draft appeal documents for UK parking and traffic enforcement notices based on the information and evidence provided by the user. Our services include:

• Digital Appeal Pack: A downloadable PDF appeal letter and copy-paste text for online submissions.
• Print & Post (Add-on): A physical mailing service where we print and post the document on your behalf via Royal Mail 1st class.
• Second-Stage Appeal (Add-on or Standalone): A drafting service for escalation to independent tribunals (e.g., POPLA, IAS, London Tribunals, Traffic Penalty Tribunal).

AI-Generated Content: We utilise artificial intelligence (OpenAI GPT-4o) to process data, extract information from ticket photographs, and generate draft appeal letters. All generated content is based solely on the information you provide.

3. Eligibility & Supported Notices

Our service is intended for UK drivers contesting tickets issued in England, Wales, and Scotland.

Supported Notices:

• Private Parking Charges (issued on private land by operators such as ParkingEye, Euro Car Parks, UKPC, etc.)
• Council / Local Authority PCNs (Parking contraventions)
• Bus Lane PCNs
• Moving Traffic PCNs
• Yellow Box Junction PCNs

Excluded Notices (Not Supported):

• Police Fixed Penalty Notices (FPNs) regarding criminal matters (e.g., speeding, mobile phone use)
• Court Summons or Magistrates' Court matters
• Congestion Charge / ULEZ / LEZ penalties (unless explicitly stated otherwise)
• Railway Penalty Fares
• Notices issued in Northern Ireland or outside the United Kingdom

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable.

Payments are processed securely via Stripe. We do not store your full credit/debit card details.

5. Delivery & Dispatch

Digital Products

Digital downloads are delivered via email immediately upon completion of generation.

Print & Post Service

• We aim to dispatch letters within 48 hours of order confirmation (excluding Sundays and Bank Holidays).
• Letters are posted FROM your name and address (not from PCN-Beater).
• Fulfilment may be handled via automated print services or manual processing depending on operational requirements.
• Once items are handed to the postal service (Royal Mail), we are not liable for postal delays, loss, or damage in transit.

Second-Stage Appeals

• Drafts are typically delivered via email within 24 hours.
• Users must provide the specific rejection/appeal code required for the appeal. We are not responsible if an invalid or expired code is provided.

6. Money-Back Guarantee & Refund Policy

Definition of "Valid Appeal Letter"

A "valid appeal letter" means a document that meets ALL of the following criteria:

1. Addresses the correct legal framework for your ticket type (private parking charge or council PCN)
2. References relevant UK legislation applicable to your ticket (e.g., Protection of Freedoms Act 2012, Traffic Management Act 2004, Traffic Signs Regulations and General Directions 2016)
3. Is personalized with your ticket details, vehicle registration, and circumstances
4. Contains substantive appeal arguments appropriate to your stated reason for appeal
5. Is formatted correctly for submission to the parking operator, council, or relevant tribunal

Guarantee Conditions

To qualify for a refund under the money-back guarantee, you must:

• Provide a clear, legible photograph of a valid UK parking ticket
• Provide accurate information about your vehicle and circumstances
• Submit a supported ticket type (see Section 3)
• Request a refund within 14 days of purchase

Non-Refundable Circumstances

We do NOT offer refunds in the following scenarios:

• The appeal letter was successfully generated and delivered, but you changed your mind
• Your appeal was rejected by the enforcement authority (we sell the document, not the outcome)
• You provided incorrect, incomplete, or illegible ticket information
• The ticket is unsupported (see Excluded Notices in Section 3)
• For Print & Post orders: Refund requests made after the letter has been dispatched

Refund Processing

• Qualifying refund requests are processed on the same business day
• Refunds are issued via Stripe to your original payment method
• Bank processing times vary (typically 5-10 working days)

To request a refund, email support@pcnbeater.co.uk with your Order Reference.

7. No Guarantee of Outcome

We provide a drafting tool only. By using the service, you acknowledge that:

• We do NOT guarantee a successful appeal. The final decision rests solely with the issuing authority or independent adjudicator.
• We do NOT guarantee that any early-payment discount will be preserved or re-offered. Policies regarding discounts vary by operator and council.
• We are not liable for payment of the PCN, nor for any increased charges (e.g., Charge Certificates, Debt Recovery fees) incurred if an appeal is rejected or delayed.
• You remain solely responsible for ensuring your appeal is submitted within statutory time limits.

8. User Responsibilities

By using this service, you agree to:

• Provide truthful, accurate, and complete information
• Provide clear, legible copies of any uploaded evidence
• Verify all deadlines - you remain solely responsible for ensuring your appeal is submitted on time
• Review the generated document before submission to ensure it accurately reflects your situation

9. Intellectual Property

All content, branding, software code, and document templates on this site are the intellectual property of the Operator. You are granted a limited license to use the generated document for your personal appeal only. Commercial resale of our outputs is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, special, or consequential losses (including loss of opportunity or increased fines)
• Our total liability to you shall not exceed the amount paid by you for the specific service in question
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud

11. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. For digital content, you have the right to request a repair or replacement if the content is faulty, or a refund if the fault cannot be fixed.

Because our service provides digital content that is generated immediately upon order completion, you agree that we may begin supply of the digital content before the end of the 14-day cancellation period, and you acknowledge that you will lose your right of withdrawal once the digital content has been fully provided.

12. Complaints

If you are unhappy with our service, please contact us at support@pcnbeater.co.uk. We aim to respond to all complaints within 5 working days.

13. Governing Law

These Terms are governed by the laws of England and Wales. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: support@pcnbeater.co.uk
Website: www.pcnbeater.co.uk