Are CP Plus tickets enforceable?

CP Plus tickets are private invoices, not fines. They can be enforced through the county court, but only if CP Plus follows proper procedures. Many tickets are cancelled on appeal due to signage or procedural issues.

Do hospital PCNs get cancelled?

Hospital parking tickets are often cancelled when patients or visitors were delayed due to medical treatment, emergencies, or NHS appointment overruns. The NHS has guidance requiring operators to act fairly in these circumstances.

Yes, POPLA is completely free for motorists. The service is funded by the parking operators. You can appeal to POPLA if CP Plus rejects your initial appeal.

Should I ignore CP Plus letters?

No. While CP Plus cannot send bailiffs without a court order, ignoring letters can lead to a county court claim. If you ignore the court claim, you could get a CCJ by default. Always respond or appeal.

CP Plus Parking Ticket Appeal Guide (2026)

TL;DR Summary

CP Plus (trading as GroupNexus) operates at NHS hospitals, motorway services, and retail sites. They are a BPA member. Appeal to CP Plus first, then to POPLA. Hospital tickets often get cancelled with proper evidence of medical delays.

What's changed for parking appeals in 2026?

Trade body compliance requirements continue to evolve, with greater emphasis on ANPR accuracy and signage.
NHS guidance continues to emphasise fair treatment of patients and hospital visitors.
10-minute grace periods are mandatory under trade body codes.
ANPR evidence must be accurate - entry/exit times don't always reflect parking duration.
POPLA remains available for free independent appeals.
Hospital operators must consider genuine medical circumstances under NHS guidance.

Who Are CP Plus?

CP Plus Ltd (part of GroupNexus) is a private parking management company operating at:

NHS hospitals - Car parks at many NHS trusts across England
Motorway services - Including Welcome Break and other major operators
Retail parks and shopping centres
Commercial and office sites

CP Plus is a member of the British Parking Association (BPA), which means they must follow the BPA Code of Practice and accept appeals to POPLA.

Special Considerations for NHS Hospital Parking

Hospital parking is a sensitive area. NHS guidance states that parking operators should:

Act fairly towards patients, visitors, and staff
Consider delays caused by medical treatment or emergencies
Not pursue charges where patients were delayed due to hospital processes
Have clear appeal processes that consider mitigating circumstances

Hospital Parking Tip:

If you were delayed at a hospital due to your appointment overrunning, an emergency, or treatment taking longer than expected, explain this in your appeal and ask the hospital PALS (Patient Advice and Liaison Service) for a supporting letter.

Common CP Plus Ticket Scenarios

Location	Common Issue	Appeal Angle
NHS Hospital	Overstayed while receiving treatment	Medical circumstances, NHS guidance on fair treatment
NHS Hospital	Appointment overran	Patient had no control over delays, NHS guidance
Motorway Services	Exceeded 2-hour limit	Driver fatigue/safety, signage visibility at speed
Retail Site	Overstayed time limit	Grace periods, ANPR timing issues, signage

Key Weaknesses in CP Plus Tickets

1. NHS Guidance Requirements

Hospital parking operators must consider:

Patients delayed by treatment or emergencies
Visitors who stayed because a patient needed them
Appointment overruns caused by the hospital, not the patient
Equipment failures (machines, apps, card readers)

2. Grace Period Failures

Under the BPA Code and 2024 Private Parking Code:

10 minutes consideration time after arrival
10 minutes grace at the end of paid time

Minor overstays without grace periods applied are challengeable.

3. ANPR Limitations

ANPR cameras at hospitals and motorway services have known issues:

Hospital car parks are often large and confusing - finding spaces takes time
Motorway service ANPR doesn't account for slow-moving traffic
Camera times may not be synchronised
Partial plate reads can cause misidentification

4. Signage at Complex Sites

Hospital and motorway service signage is often inadequate:

Multiple entrances with inconsistent signage
Complex tariff structures that are hard to understand
Different zones with different rules
Signs placed where drivers are focused on navigation, not reading

5. POFA Compliance

CP Plus must comply with POFA Schedule 4 to hold keepers liable:

Notice to Keeper within 14 days
All prescribed information included
Adequate signage at the site

Motorway Services: Special Considerations

Motorway services typically have 2-hour free parking limits. Consider these arguments:

Driver fatigue: You stopped to rest for safety - the Highway Code encourages regular breaks
Signage at speed: Entrance signs are seen at 30-40mph and may not be readable
Internal delays: Long queues for food, toilets, or services
ANPR vs actual stop time: You may have been driving through, not parking

How to Appeal a CP Plus Ticket

Stage 1: Appeal to CP Plus

Gather evidence (appointment letters, medical notes, receipts)
For hospital tickets: Contact PALS for a supporting letter
Submit via CP Plus website or by post
Explain your circumstances clearly and factually

Stage 2: POPLA

If rejected, use the POPLA code provided to appeal within 28 days.

How PCN Beater Handles CP Plus Tickets

PCN Beater generates tailored appeals that:

Cite NHS guidance for hospital parking cases
Reference driver fatigue regulations for motorway services
Challenge ANPR accuracy and grace period compliance
Are personalised to your specific circumstances

Appeal Your CP Plus Ticket

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Disclaimer: PCN Beater is a document-preparation and postal service, not a law firm. This guide provides general information only and is not legal advice.